FAQ
What is WeUse? Can everyone get WeUse? Get answers to all your questions about the app here
General
Questions about what WeUse is & who can use it
Security / Insurance
Questions about security when using WeUse
Account Creation
Questions about creating a WeUse account
Explore
Questions about what can be seen on WeUse
Upload
Questions on how to upload items to WeUse
Request
Questions about how requests are made
Rental
Questions about how the rental process works
Payment
Questions about how to pay on WeUse
Review
Questions about the review process
Move Community
Questions on how to move from a WeUse community
Tax
Questions about tax when using WeUse
Deletion
Questions on how to delete your WeUse account
Frequently asked questions
GENERAL
What is WeUse?
WeUse is an app that makes it easy, fast and profitable for employees in a company or residents in housing associations and dormitories to help and share/rent things with each other.
Here, employees/residents can upload any resources they want to share with their community and find resources others are willing to share/rent to them. It can be anything from a drill to a board game.
Click here for a review of the app.
Can every one use WeUse? ?
Yes, you can always create a community free of charge for up to 20 people. All users are expected to have relevant insurance covering borrowed and rented items. In Denmark, we are privileged that our home insurance, which 98 out of 100 Danes have, covers borrowed and rented items for up to 30 days.
My organization (housing community/company) includes more than 20 people, what do I do?
Contact your administration about starting a collaboration with us. This will allow us to add your community and create a community code, after which you will be able to use the app. You can also write directly to us and then we can contact your administration.
My organization (housing community/company) is involved, what do I do?
Great, you’ll find us on the App Store or Google Play, download the app, create an account with very little information, and enter the community code you’ve been given from your organization, typically sent out by email. Now you’re ready to become a WeUser! Remember to verify your account via your email!
Does it cost anything to use WeUse?
WeUse is sold to organizations that want to strengthen unity and create a more sustainable community. Therefore, it is completely free to create a user and start sharing if you are part of a community. When you borrow/rent an item through the app, we do not charge any fees. You decide whether you want to charge for rentals or just want to lend. In the case of a rental, 100% of the amount goes to the owner.
SECURITY / INSURANCE
What is the security of renting or lending items
We care a lot about your safety! Our app is made so that it is easy and transparent to see other users’ ratings. This gives you an overview of how a given person treats other people’s things. At the end of the rental period, both parties will give each other a rating, it will be the first thing other users can see about the person. Therefore, users cannot hide behind profiles that you can see on other sharing platforms.
For each rental, a contract is made between the renter and the item owner, where the condition of the product can be written in. This makes it easy to check and document the condition after a rental.
When an accident occurs! What do I do if an item breaks during my rental period?
Contact the owner and inform him/her about the damages. If an item has had a deposit, this will not be repaid and the rental will be completed by both parties. Then you contact your home insurance who will ask for documentation about the item you borrowed/rented. Send WeUse’s contract. After that, your insurance will help you.
In Denmark, we are so privileged that our home insurance, which 98 out of 100 Danes have, covers. The contents insurance covers borrowed and rented items for up to 30 days. (NOTE: does not apply to small boats, canoes, kayaks, wind and kitesurfers).
What should I do, if I do not get my items back from the person who borrowed/rented the item?
Contact the user and hear if there is a reason why the item has not been returned. Typically, there is a logical explanation. If you do not hear back from them, contact us, we have information on the user and can contact the person directly. In the worst case, it will be considered theft and we report this to the police and provide information so that the police can take action. After that, your home insurance will cover the loss.
ACCOUNT CREATION
Why does WeUse need my home address?
Your private address can be used as a pick-up point and will guide the user to your address in case an item needs to be picked up or returned.
Why does WeUse need my work address? (Company community)
Your work address can be used as a pick-up location and will guide the user to your address if an item needs to be picked up or returned. Here the company can have several addresses or blocks, therefore, fill it in as detailed as possible so that it is easy to meet.
What do I do when I forgot my password?
Click on the button “forgot password” and confirm with your email, then a new password will automatically be generated and sent to your email. We recommend that you go to your profile and change this code to something you can remember immediately.
EXPLORE
Whose items are what I can see on WeUse?
The items you see in explore are items uploaded by other users who are part of your community. Therefore, these are people you know, and they are geographically close by. This makes it easier to borrow and rent than to buy new, as you can just meet at work or drop by your neighbour to pick up an item.
How do I search for something specific?
You can search the top of the explore page, here you can also use the filter to look for a specific category or filter by price. If you can’t find what you’re needing, you can create a “need”.
I'm looking for an item that isn't available in my community?
Click on the plus and create a “Need”: Write what it is you need and you want to pay to borrow/rent the item and when you need it. You can also upload a picture of the item you are missing. Everyone else in your community will get a notification that you’re requesting an item. If someone uploads what you are searching for, we’ll send you a notification.
UPLOAD
How do I upload an item?
Simply click on the cross in the middle of the navigation bar at the bottom of the screen and select “Upload item”.
Here you can now fill in all the needed information:
- Upload a picture
- Title
- Description
- Category
- Payment (Only if you wish to charge for the rental)
- Price per day
- Deposit
- Payment method (cash or Mobile Pay)
- Availability
- Available days (Simply select the day (green=selected) when you are available)
- Time interval for when people could potentially pick up the item.
What can I share with others on WeUse?
Everything you have at home in closets, basements, and attics you don’t use on a daily basis. It can be:
- Tools & Gardening equipment (Drill, hedge cutter, jigsaw, etc.)
- Kitchen appliances (Blender, juicer, mixer, etc.)
- Party equipment (Tent, chairs, tables, crockery etc.)
- Technology (Printer, Cables, fans, adapters etc.)
- Leisure and holiday equipment (Sewing machine, ski, tent, backpack, paddleboard etc.)
- Board games
- Toys
- Books
Can I use stock images instead of the real item?
We know it can be difficult to find all your things, therefore you are very welcome to use internet images. Just mention it in the description. When someone requests the item and you need to hand it over, simply update your post with the correct image!
CAN I CHARGE A DEPOSIT?
When you upload an item, you can click “I want to charge for this rental”. Here you can choose a deposit to be paid at the start of renting / lending. You will need to pay back the deposit during the hand back. The app will remind you.
HOW CAN I CHANGE AN UPLOADED ITEM?
Click on “Profile”. Here you can find “My Items”. Here you can deactivate, delete or by clicking on the item, edit all the information.
REQUEST
I have requested an item and the request has been approved, but do not need it anymore.
Contact the owner through the chat. We are working to make the rental period more flexible, where a request can be cancelled up to 24 before, for both parties. Right now, all you have to do is leave it alone, and two hours after it should be picked up, it will be automatically cancelled.
I have confirmed a rental, but it does not fit me anymore, what do I do?
Contact the other user through the chat. We are working to make the rental period more flexible, where a request can be cancelled up to 24 before the rental, for both parties. Right now, all you have to do is leave it alone, and two hours after it should be picked up, it will be automatically cancelled.
RENTAL
How many days can you rent an object?
The maximum rental/lending period is 30 days. This is due to your danish home insurance covering borrowed and rented items for up to 30 days.
Can I require a depositum?
When you upload an item, you can click “I want to charge for this”. Here you can chose a depositum, which will be paid at the start of a rental.
Will I be reminded that I have a rental/ lending coming up (OWNER)?
You will receive a notification: 24 hours, 8 hours and 30 minutes before the rental/lending period starts.
When the item is to be returned to you, you will be notified: 24 hours and 30 minutes before.
Will I be reminded of my rental/lending coming up (RENTER)?
You will receive a notification: 24 hours and 30 minutes before the rental/loan period starts.
When the item is to be returned, you will be notified: 24 hours, 8 hours and 30 minutes before.
What do I do if the other party does not come when the rental period starts?
Write to the other party through the app, maybe the person is a little late. If the person does not show up, you do not need to do anything, and the request will be deleted after two hours.
What should I do, if I have been prevented from retrieving an item and cannot delete my request?
When there are less than 24 hours to pick up an item and you have been prevented (illness, accident, etc.), inform the other party/person and two hours after it was supposed to be picked up it will automatically be cancelled.
PAYMENT
How do I pay to rent an item?
When an item has a price on WeUse, payment can be made either through MobilePay, here the app helps you with the amount, recipient, and text. You can also pay with cash; it is entirely up to the person who owns the object. You pay at the rental start, here a deposit can also be paid. You can see the preferred payment method when requesting an item.
Can I get paid to rent out an item?
When an item is uploaded, you can choose how much you want to charge and the preferred form of payment either cash or MobilePay.
REVIEWS
How do I see other people's ratings?
Click on their picture and you will see what others have written about them.
How do I see My Own Ratings?
Go to your profile and click on the stars shown under “My Ratings”.
I have received a negative rating, can I remove it?
If you have received a negative rating, it cannot be removed unless the person who made the rating contacts WeUse.
MOVING COMMUNITY
What do I do if I am no longer part of a community?
You can delete your account or contact WeUse about being moved to another community.
What do I do when I want to move to another WeUse community?
Contact WeUse and state which community you need to move to. Note that companies require you to change your email to your company mail.
TAX
Do I have to pay tax of what I earn through the app?
If you rent out your private things, you have to pay tax on the profits. An annual report must be made to SKAT. To make things easy, here is a link to SKAT where you can enter the information.
Write the profit in box 20 on the annual statement and field 250 on the advance statement.
DELETION
How do I delete my account?
Ensure that you have neither active rentals nor rent outs. Your account cannot be deleted if you have something to hand in or receive.
Then go to your profile and click on settings. Click Delete user and confirm with your password.
Your account will be permanently deleted after 7 days.
I want my account restored.
WeUse can recover your account up to 7 days after your request to delete it. Contact WeUse at info@weuse.dk.
Didn't you get an answer to your question?
Feel free to contact us and we’ll do our best to answer your question.
