FREQUENTLY ASKED QUESTIONS (FAQ)
GENERAL
WeUse is an app that makes it easy, safe and profitable to share, ask for, give away and sell things in closed, secure communities.
As a community, you set the framework for who can join. It could be employees in a company or residents in a housing association.
Here, the organisation itself, employees and/or residents can upload the resources they want to share with their community and find resources that others are willing to share/rent or give away to them. It can be anything from a drill to a board game.
It’s easy to create an overview of what’s available, easy to request and safe to share, with our documentation to help you.
Click here for a walkthrough of the app.
It’s easy to to create your own sharing platform where you can borrowe/rent or sell/give away items on WeUse.
- Create a profile
- Join a community (use a community code or create your own)
- Find something you want to borrow/rent or receive
- Make a request by selecting a pick up time and possible return time
- Wait for owner to confirm request
- Meet the owner (location available in the app) and confirm receiving the item with a swipe.
- ENJOY THE ITEM!
- Return item at an agreed time and confirm delivery
- Review the other party so others can hear about your experience.
Yes, you can always create a community free of charge for up to 20 people. All users are expected to have relevant insurance covering borrowed and rented items. In Denmark, we are privileged that our home insurance, which 98 out of 100 Danes have, covers borrowed and rented items for up to 30 days.
Contact your administration about starting a collaboration with us. This will allow us to create your community and give you a community code, after which you will be able to use the app. You can also write directly to us and then we can contact your administration.
Great, you’ll find us on the App Store or Google Play, download the app, create an account with very little information, and enter the community code you’ve been given from your organization, typically sent out by email. Now you’re ready to become a WeUser! Remember to verify your account via your email!
WeUse is sold to organizations that want to strengthen unity and create a more sustainable community. Therefore, it is completely free to create a user and start sharing if you are part of a community. When you share an item through the app, we do not charge any fees. You decide whether you want to charge for rentals or just want to lend or if you want to give away an item or sell it. In the case of a rental/selling, 100% of the amount goes to the owner.
ACCOUNT CREATION
Your private address can be used as a pick-up point and will guide the user to your address in case an item needs to be picked up or returned.
Click on the button “Forgot password” and confirm with your email, then a new password will automatically be generated and sent to your email. We recommend that you go to your profile and change this code to something you can remember immediately.
Your work address can be used as a pick-up location and will guide the user to your address if an item needs to be picked up or returned. Here the company can have several addresses or blocks, therefore, fill it in as detailed as possible so that it is easy to meet.
Ensure that you have neither active rentals nor rent outs. Your account cannot be deleted if you have something to hand in or receive.
Then go to your profile and click on settings. Under Manage account > Account control, click Delete user and confirm with your password.
Your account will be permanently deleted after 7 days.
WeUse can recover your account up to 7 days after your request to delete it. Contact WeUse at info@weuse.dk.
SECURITY / INSURANCE
We care a lot about your safety! Our app is made so that it is easy and transparent to see other users’ ratings. This gives you an overview of how a given person treats other people’s things. At the end of the rental period, both parties will give each other a rating, it will be the first thing other users can see about the person. Therefore, users cannot hide behind profiles that you can see on other sharing platforms.
For each rental, a contract is made between the renter and the item owner, where the condition of the product can be written in. This makes it easy to check and document the condition after a rental.
Contact the owner and inform him/her about the damages. If an item has had a deposit, this will not be repaid and the rental will be completed by both parties. Then you contact your home insurance who will ask for documentation about the item you borrowed/rented. Send WeUse’s contract. After that, your insurance will help you.
The contents insurance covers borrowed and rented items for up to 30 days. (NOTE: does not apply to small boats, canoes, kayaks, wind and kitesurfers).
Contact the user and hear if there is a reason why the item has not been returned. Typically, there is a logical explanation. If you do not hear back from them, contact us, we have information on the user and can contact the person directly. In the worst case, it will be considered theft and we report this to the police and provide information so that the police can take action. After that, your home insurance will cover the loss.
UPLOAD
Simply click on the cross in the middle of the navigation bar at the bottom of the screen and choose want you want to do – Share, Give away, Ask for an item or Sell.
Then you fill in all the needed information:
- Title
- Category
- Purchase price of the item, if you know it. This is optional and only to see how much others can save by borrowing the item instead of buying
- Description
- Upload an image
- Availability
- Available days (simply select the day (green=selected) when you are available)
- Time interval for when people could potentially pick up the item.
- Payment (only if you wish to charge for the item)
- Price per day
- Deposit
- Payment method (cash or Mobile Pay)
We know it can be difficult to find all your things, therefore you are very welcome to use internet images. Just mention it in the description. When someone requests the item and you need to hand it over, simply update your post with the correct image!
Click on “Profile”. Here you can find “My Items”. Here you can deactivate or edit all the information.
Everything you have at home in closets, basements, and attics and don’t use on a daily basis. It can be:
- Tools & Gardening equipment (drill, hedge cutter, jigsaw, etc.)
- Kitchen appliances (blender, juicer, mixer, etc.)
- Party equipment (tent, chairs, tables, crockery etc.)
- Technology (printer, cables, fans, adapters etc.)
- Leisure and holiday equipment (sewing machine, ski, tent, backpack, paddleboard etc.)
- Board games
- Toys
- Books
In the upload process when you want to share an item, you have the option to request a deposit. It must be paid at the start of the rental. You will need to pay back the deposit during the hand back. The app will remind you.
REQUEST
Requests can be cancelled from both parties, up to 24 hours before pick up.
Contact the renter through the app and communicate time that fits you both. Also requests can be cancelled from both parties, up to 24 hours before pick up.
EXPLORE
The items you see in explore are items uploaded by other users who are part of your community. Therefore, these are people you know, and are geographically close by. This makes it easier to share rather than to buy new, as you can just meet at work or drop by your neighbour to pick up an item.
Click the plus in the centre of the navigation bar at the bottom of the screen and select “Ask for”. Write what you need, whether you want to rent, buy or get it as a gift. You can also upload a picture of the item you need. Everyone else in your community will get a notification that you are requesting an item.
If someone responds to your request, we will send you a notification.
You can filter and search for a specific item at the top of the explore page. If you can’t find what you need, you can create a “need”.
RENTAL
The maximum rental period is 30 days. This is due to your danish home insurance covering borrowed and rented items for up to 30 days.
You will receive a couple of notifications: 24 hours, 8 hours and 30 minutes before the rental/lending period starts.
When the item is to be returned to you, you will be notified: 24 hours and again 30 minutes before.
You will receive a couple of notifications: 24 hours and again 30 minutes before the rental/loan period starts.
When the item is to be returned, you will be notified: 24 hours, 8 hours and 30 minutes before.
Write to the other party through the app, maybe the person is a little late. If the person does not show up, you do not need to do anything, and the request will be deleted after two hours.
When there are less than 24 hours to pick up an item and you have been prevented (illness, accident, etc.), inform the other party/person. Two hours after supposed pickup time the request will automatically be cancelled.
When an item is uploaded, you can choose if you want to charge for the rental and the preferred form of payment either cash or MobilePay.
When an item has a price on WeUse, payment can be made either through MobilePay, the app helps you with the amount, recipient, and text. You can also pay with cash; it is entirely up to the person who owns the item.
You pay at the start of rental, here a deposit can also be paid. You can see the preferred payment method when requesting an item.
TAX
If you rent out your private things, you have to pay taxes on the profits. An annual report must be made to SKAT. To make things easy, here is a link to SKAT where you can enter the information.
Write the profit in box 20 on the annual statement and field 250 on the advance statement.
REVIEWS
Click on their picture and you will see how others have reviewed them
If you have received a negative rating, it can not be removed unless the person who made the rating contacts WeUse.
Go to your profile and click on the stars shown under “My Ratings”.
MOVING COMMUNITY
You can delete your account or move to another community.
- Go to profile and click on the gear (settings)
- Select manage account
- Select account control
- Here you can choose to leave the community or switch to a new one by entering the new community code.
Didn't you get an answer to your question?
Feel free to contact us and we’ll do our best to answer your question.
